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Terms and Conditions

At The Go In Gourmet we are committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you. For the purpose of this document the terms “we, “our” and “us” refer to The Go In Gourmet and its related companies.

Sections in these terms & conditions:

How we collect the information

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter or email), visit our web site or when you have contact with us in person (including agents or contractors to The Go In Gourmet such as delivery drivers). At no time does The Go In Gourmet collect any information from our customers other than information our customers voluntarily provide.

The information we collect and how we use it
When you purchase from The Go In Gourmet menu we may need to collect some or all of the following details in order to fulfil your purchases:

  • Full name and address
  • Contact telephone number/s
  • Delivery instructions
  • Payment details such as credit card information
  • Email address
  • Any medical conditions, such as diabetes, which may be affected by the type of product we sell you
  • Food allergies or dislikes

Aside from using this information to fulfil your purchase request, we may also use it to occasionally notify you about new products, promotions, and relevant information which we think you will find valuable. You have the option to decide how you receive these types of communications (for example by mail, email or telephone). You also have the option not to receive these types of communications. For more information please refer to our "Choice and Opt-out" section below.

From time to time we may also request information via market research, surveys or contests. Your participation in any of these is optional. The information is collected in order to continually improve the services we offer you. In most cases the information you supply will be used on an aggregated basis only.

Disclosure of personal information to third parties

We may disclose relevant personal information to third parties when necessary. For example your delivery details will be shared with our contracted delivery drivers.

Other than for the above, we will not disclose your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.

Choice and opt-out

You may request at anytime to have your personal information updated if you no longer wish to receive some or all of the communications we regularly send to our customers such as newsletters, product information and specials. You may also change the method by which you receive these communications (for example, receiving the newsletter by email rather than normal mail). To change your preferences simply write, phone or email us at info@thegoingourmet.com.au

Access to and correction of information

You may request access to or have corrections made to the personal information we hold about you simply by writing, phoning or emailing us at info@thegoingourmet.com.au

Online information: cookies and IP address

Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. We do not use cookies to identify specific individuals or for the operation of our site. The use of advertising cookies sent by third-party servers is common in the Internet industry and you may have received a cookie from another site. We do not control these cookies and a different cookie policy may apply to them. If you have received a cookie from one of our advertisers we may use the existence of the cookie to measure an advertiser's performance but we do not store any information linking that cookie with your account. Most browsers are initially set to accept cookies. If you’d prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. When you click something on our website, you give us the address of your computer (the IP address) so our website can deliver the new page to you. We do log which pages are displayed to which IP addresses so we can tell what pages on our site are used as part of a visit, and so we can troubleshoot problems. There is no personal identifiable information collected in our log files. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals while you are merely viewing our website. If you place an order online using a credit card we specifically record your IP address with the use of the credit card as part of our fraud prevention measures.

Links

The Go In Gourmet website contains links to other web sites. Please be aware that The Go In Gourmet is in no way responsible for the privacy policies of these other sites or companies. We encourage you to investigate the privacy policy of any other company or web site before disclosing any personal information with them.

Security

The Go In Gourmet use the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gatewaye are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by The Go In Gourmet or any outside party.
  • All transactions are perfomed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card date.
  • eWAY is an authorised third party processor for all major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Go In Gourmet.

For more information about eWAY and online credit care payments, please visit www.eWAY.com.au

Third Parties

The Go In Gourmet may at its descretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necassary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose

The Go In Gourmet does not share any information with third parties for any unknown or unrelated uses.

Changes to our Privacy Policy

We may amend this Privacy Policy as our business requirements or the laws change. Any changes to this Privacy Policy will be updated on the The Go In Gourmet web site.

Refund Policy

We here at The Go In Gourmet aim to deliver second-to-none customer service and to provide you with the freshest, most gourmet delivered meals to your door. If you are not 100% happy with the quality of our food, or with any aspect of our delivery service contact us within 48 hours of receiving your order and we will be happy to refund 100% of your order.

All other requests for credits/refunds will be determined on a case-by-case basis and must be made over the phone by calling us on any of the phone numbers found on our contact us page

Disclaimer

Every effort is made to ensure accuracy of the information contained in this site. This information is not a substitute for the advice and recommendations of health professionals. Always consult a health professional prior to any decision regarding health concerns. The Go In Gourmet will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, incidental punitive and consequential damages.

Contacting The Go In Gourmet

If you wish to gain access to your information, have a query relating to this privacy policy or feel your privacy has been breached please contact our Privacy Policy Administrator through any of the following means:


Email: info@thegoingourmet.com.au
Post:
Privacy Policy Administrator
The Go In Gourmet
PO Box 810
Stanhope Gardens NSW 2768
Phone: (02) 4681 0195
Mobile: 0415 555 525


 

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